Refund Policy

1. Scope of this policy

This policy applies to purchases of Postvella digital services, including AI image creation, invitation preparation, and private-link delivery by SMS. It forms part of the Terms of Service.

2. Final sale after payment

All payments are final once confirmed. Postvella does not provide discretionary refunds after payment for a change of mind, an unused invitation, a customer error, or a decision not to hold the event.

This rule includes errors in names, dates, wording, templates, or phone numbers that you reviewed and confirmed before payment.

3. Before payment

You may edit or abandon a draft before payment without a Postvella charge. The price, taxes, recipients, and final total are shown before confirmation.

4. Immediate performance of digital services

When you confirm a purchase, you ask that the service begin immediately. AI generation may start without delay, and SMS delivery may be prepared or transmitted as soon as payment is confirmed. Provider costs may then be incurred irreversibly.

5. Undelivered or unread SMS

An SMS that is rejected, filtered, delayed, unread, or sent to an incorrect customer-provided number is not eligible for a refund. Delivery also depends on mobile carriers, devices, spam filters, and third-party provider availability.

6. Duplicate or unauthorized payment, or service not provided

Contact Postvella promptly if you identify a duplicate or unauthorized payment, or if Postvella did not provide the purchased service. We will review Stripe, Twilio, and service records. Depending on the circumstances, we may correct the error, perform the service again, or apply any remedy required by law or mandatory payment-network rules.

7. Mandatory consumer rights

Nothing in this policy removes any cancellation, refund, or chargeback right that cannot legally be excluded. Where applicable law requires a refund, that law overrides the final-sale rule.

8. Requests and verification

To report a payment issue, email notifications@postvella.com with the account email, date, amount, and transaction reference. Never send your full card number. We may request reasonable information to verify your identity and the transaction.

9. Changes

The version of this policy displayed at the time of payment applies to that transaction. Future changes will be published on this page with an updated date.